The Integrated Library Service (ILS) is happy to feed back some of the service improvements that we have implemented as a result of your comments.
You said you needed to access Maps Manager and Employee Online in the library.
We installed Maps Manager and placed shortcut links to Employee Online on all of the computers and laptops in the McArdle Library.
You said you needed somewhere to facilitate training sessions.
We introduced a booking system to allow you to book the McArdle Library IT Suite for your training sessions and projectors, laptops, screens, flip charts and technical support were made available.
You said you wanted more primary care resources available at the Arrowe Park site.
We re-located the Primary Care Core collection to the McArdle Library.
You said the PCs at the John A. Aitken Library were slow.
We replaced the PCs with newer machines.
You said the McArdle Library was too dark.
We installed extra lighting to ensure a comfortable working environment.
You said you couldn’t access files on your personal USB devices.
We arranged for one PC to be configured so that you could use any USB device (personal or encrypted).
You said you wanted to access UpToDate.
We purchased a standalone licence of UpToDate to be accessed in the McArdle Library.
